A new service that provides a more secure way
of purchasing on-line using your Visa card.

 

Verified by Visa gives you peace of mind knowing that only you the cardholder can use your Visa card on-line.
 

 

To register for Verified for Visa just click here

  
 

 

  
Verified by Visa is a free service and it takes only a few minutes to register. When you register, you select a Personal Assurance Message (PAM) and a password. Then, when you purchase on-line with a participating Verified by Visa merchant (over 80% of merchants who offer on-line purchases have indicated they will participate), you will be shown the PAM and asked to enter your password. It’s that simple, just like using your PIN at an ATM. 
 
If you have misplaced, or forgotten, or you have any other questions, please see the Frequently Asked Questions below or contact us on 131 609.

 

 

Frequently Asked Questions about Verified by Visa

 

What is Verified by Visa?
Verified by Visa is a new service that links a personal password to your Credit Union Visa card. That means only you can use your card to make purchases over the internet.

What is a Personal Assurance Message (PAM)?
Personal Assurance Message (PAM) is a personal message that you create and comes up to reassure you that you are transacting via Companion Credit Union. e.g. My maiden name is Jones. If this message does not appear please contact 131 609.

How does Verified by Visa work?
Verified by Visa provides you with a password to protect your on-line transactions, just like your PIN at an ATM. Here’s how it works:

1. Select the goods or services you want from a Verified by Visa on-line store and proceed to the payment page

2. Enter the payment details requested including your Credit Union Visa card number

3. The on-line store connects with Companion Credit Union to check whether your card is secured with Verified by Visa

4. A Verified by Visa pop-up window will appear on your computer screen showing your Personal Assurance Message

5. You confirm your Personal Assurance Message, then enter your password. Companion Credit Union will then confirm your identity to the merchant

6. Your payment is authorised and your order is placed. It’s that simple!

Can I register with my existing Visa card?
Yes, you can register your existing Credit Union Visa card to be protected by Verified by Visa. You don’t need to apply for a new card.

What do I do when I’m issued a new card?
If your new card is a renewal card (same number as the old one) you don’t have to do anything to stay registered. If your name and/or card number change, you will need to register again. To do this, we will automatically issue you with a new Member Registration number.

I have more than one card issued on my account. How does Verified by Visa work for the additional cards?
Verified by Visa will work for all the Visa cards on your account – simply register and create a password and Personal Assurance Message (PAM) for each one.

Do I need any special equipment or software?
All you need is an internet connection and Internet Explorer or Netscape browser software, the high security versions (described as "128 bit"). To find out the security level, click Help on your browser and select the About option. You may need to disable any popup stopper programs while using this service.

What if I need help?
If you need help registering your card, you can call us on 131 609.

What do I do if I think someone has my password?
Call us immediately on 131 609 and a new Member registration number will be issued.

What are the terms and conditions for using this service?
The terms and conditions are provided for you to read and accept before you begin to register your card.