LATEST WARNING
Mobile Telephone Porting
Australian telecommunications providers have the ability to "port" or transfer your mobile telephone number to another telecommunications provider at the request of the mobile number owner and in accordance with a standard process. However, there are increasing instances involving mobile numbers being ported without the authority of the owner of the number by individuals who seek to obtain financial gain illegally through scams or fraud. One of the primary fraud techniques is to port the mobile number to intercept the one time passcode sent to the mobile number via SMS, which are used to authenticate transactions processed via Internet Banking and other electronic channels.
Therefore, if you become aware your mobile phone has unexpectedly stopped working this could be an indication and warning that your mobile phone may have been ported to another provider without your knowledge to enable a financial crime, such as fraud or a scam to be conducted against you.
You should always immediately contact your mobile provider to confirm why your mobile service is not working.
If your mobile number has been ported and your permission has not been given please notify us immediately on 13 25 65 between 8:00am - 8:00pm CST or email reportfraud@communitycps.com.au outside these hours.
Unsolicited Emails
Have you received an unsolicited email claiming to be from us advising you of a security compromise and/or requests your password or other security/personal information? If yes, please forward the complete email to the following email address: reportfraud@communitycps.com.au
After you have forwarded the email to us please ensure that you delete it from your email account.
Note: If you are reporting a suspected fraudulent transaction on your account please call 13 25 85 or email: member@communitycps.com.au
Warning - Security issues for card details in the USA - 2/4/2012
You may have seen recent reports regarding a data breach in the United States via the payments processor known as Global Payments Inc, which has affected many card carriers.
We wish to clarify some information around this for our members:
- There has been no breach of Visa's systems and Visa has notified any carriers that have been affected by the Global Payments breach.
- Australian Visa cardholders are protected against fraudulent purchases with Visa’s zero liability fraud protection policy.
Ensure you regularly monitor your accounts and to notify us on 13 25 85 promptly of any unusual activity.
Warning - Fraudulent Phone Calls - 24/3/2011
We wish to warn members to be aware of fraudsters who claim to be from their financial institution and advise that they are owed money or have overdrawn their account and request their account and card details.
Please note we would NEVER ask for your card number or account details and whilst our staff may call to confirm a transaction, or advise you if your card has been compromised in some way, identification is never requested by asking for your card number.
If you have received such a call, and have given out your details, please call us on 13 25 85 or visit your Branch immediately.
Getting a Smart-Phone for Christmas?
If you’re not, there’s a good chance you know somebody that is. Mobile technology nowadays means phones are much more than just for talking and sending texts – it’s more like having a laptop computer in your hand, capable of Internet access, downloading applications, taking photographs and, increasingly, conducting internet banking or shopping online.
Thanks to continuing public awareness and education campaigns, most Australians now understand the need to have Internet security software on their home computers.
But how many people apply the same principals to their smart-phone?
As smart-phones are so similar to standard computers, they are vulnerable to the same types of electronic threats, such as malicious software downloads that can track and record the owners input. But their size and mobility exposes them to other unique threats concerning the security of your personal information.
There are a number of built-in functions that you can activate, as well as additional software you can install. Also, personal behaviour such as not leaving your smart-phone unattended or being careful with which WiFi network you link into are effective methods to stay secure.
Top Tips for Securing Your Mobile Phone
- Turn on the security features: All phones have them, so check the manual and turn them on.
- Encrypt the data: If your phone allows this, it’s great additional security if your phone is lost or stolen.
- Set a security PIN: Make sure you have different PINs for the phone and the SIM card.
- Don’t save passwords or PINs as contacts: Though it is tempting, it’s the first place criminals will look. Even if you think you’ve hidden them well, the crooks know how to figure them out.
- Install security software: A number of reputable vendors offer anti-virus and firewall software which can be installed on some mobile phones.
- Be careful with WiFi: Try to only use an encrypted network and set your phone to request confirmation before connecting to a new network. Don’t do your online banking on any public network.
- Delete all data: If you recycle or throw away your old phone, always ensure you remove all traces of personal information.
You can help keep yourself one step ahead of the fraudsters by following the simple steps above, allowing you to enjoy your smart-phone technology and the benefits that come with it.
NB: keep an eye out for our new iPhone Banking Application in the New Year!
Read about
smart phone privacy
Warning - Fraudulent Phone Calls - 8/9/2010
We wish to warn members that fraudsters are currently contacting people claiming they are entitled to exception fee refunds as part of the proposed fees class action against banks and trying to obtain their card details.
Please note we would NEVER ask for your card number, and whilst our staff may call to confirm a transaction, or advise you if your card has be compromised in some way, identification is never requested by asking for your card number.
If you have received such a call, and have given out your card number, please call us on 13 25 85 or visit your local Branch immediately to have your card cancelled and request a new one.
